Lexi Schwartz
Software Trainer
1908 W. Second Street
Arlington, TX 76013
(817) 504-5487
twitter: @lexisch
Software Trainer Preview
Software trainer with expertise in the entire line of Microsoft Office applications, Adobe suite, technical writing and curriculum and training program content development with experience with organizations, high-end audio, real estate, military contractor, legal and medical content.
Technical Preview
- Application Specialist
- Training Design
- Develop Class Materials
- Project Planning
Microsoft Expertise
- MS Word 2010 MOS Expert
- MS Excel 2010 MOS (Microsoft Office Specialist)
- MS Access
- MS Outlook 2010 MOS
- MS Project 2010 MOS
- MS CRM
Adobe Expertise
- Adobe Photoshop Elements
- Adobe Acrobat
- Adobe Acrobat Reader
- Adobe Robohelp
Software Trainer Career Experience
American College of Emergency Physicians (ACEP) 2004 to 2011
Emergency Department Physicians Association Irving, TX
Software Trainer
· Implemented Office 2003 to Office 2007 migration training reducing office down time
· Implemented helpdesk tracking software reducing customer complaints by 25%
· Developed Excel spreadsheet on capital budgets saving 40 hours of manual processing
· Lowered IT budget by $60K by mapping expenditures in Excel to new guidelines
· CRM job duties included Advanced User, User Trainer, and Business Analyst
· Decreased renewal membership process errors through enhanced CRM documentation
· Produced documentation to introduce and encourage staff to use MS CRM
· Decreased incoming help desk tickets by 5% with advanced end-user training
· Developed Access databases to capture $2MM dollars during national convention
· Tracked approximately 200 pieces of IT equipment in 30 commercial duty carrying cases for annual out-of-state conference for delivery to two different locations
· Initiated Laserfiche document management system to process 23K+ membership records electronically
· Managed the Laserfiche Quick Fields that allowed for speed filing of documents for both Member Services and Finance
MCA Engineers, Inc. / InDyne, INC. (InDyne bought MCA) 1998 to 2004
Lead Instructor Vandenberg Air Force Base, CA
MCA Engineers/InDyne is responsible for the 30 Space Wing launch and computer support at Vandenberg AFB.
· Taught over 6,000 Department of Defense civilian employees and active military professionals. Consistently received top marks on evaluations by students
· Created training schedules, tracking registration, attendance and training requirements that saved 50 hours per month and allowed easy production of evaluation reports each month
· Setup and maintained a two classroom 14-student schoolhouse allowing a 50-week training schedule
· Established a “Lunch and Learn” program to meet needs of military personnel unable to attend multiple day training classes. Programs allowed a spotlight on a specific aspect of a program
· Added five new training programs including Acrobat Writer and Adobe Photoshop Elements as a value-added benefit to the AF
· Received award from Base Security Police for efforts in training staff members. Taught and troubleshot Security Force database that was instrumental in saving man-years in lieu of man-hours
· Performed Auditorium, classroom presentations, individual training, allowing the AF to introduce new software to personnel in a short time frame
· Networked with professionals in various military organizations to ensure compliance with hardware and software policies dictated by Air Force
· Facilitated three-hour educational classes (lasting one to five days) in a 14-workstation classroom which allowed AF personnel to attend and cover their normal jobs, which reduced the service calls by 30%
· Leveraged technical acumen to assist colleagues in resolving software problems and help PC technicians solve diverse issues
· Managed one trainer
· Created new classes to address specific software needs of personnel including “Tips and Tricks of Windows” and “Search Engines”. Compiled “tips” from multiple sources for inclusion in a weekly communication bulletin
· Led training program attended by 100-150 professionals as base upgraded e-mail system to MS Outlook with a custom AF component addition which saved 60 hours of AF Computer Security Staff time
· Teamed with Information Assurance staff; evaluated networked computers’ vulnerabilities reports; created Access reports to translate the data from codes to actual statements to help Workgroup Managers understand and resolve problems. Additionally, IA staff reduced time needed to produce usable data by several hours each week
· Designed databases for multiple organizations including a protocol database that tracked VIPs and military base events. Created a database enabling MCA staff to track PC Tech service calls. As a result, Program Manager prepared monthly reports in half the time
· Persuaded government representatives to provide students with take-home books, and to provide replaced MS Office 2000 books to contract employees who enroll in class, saving the books from being discarded and, in turn, lower costs to the AF on the skills gained by the contractors
· Frequently train organizational commanders on an individual basis, with very minimal lead-time and no formal lessons
Lexi Schwartz: Application Specialist, Design/Create Training Material, Ability to meet deadlines, Ability to Work Independently, Ability to Work with Others, Advanced Communication Skills, Analytical Ability, Strong Listening Skills, Team Player, Critical Thinker, MS Word Expert, MS Excel Advanced, MS Access Intermediate, Documentation Skills, Effective Training Methodology
Prior Related Experience
bd Systems Inc.
Instructor and PC Technician Vandenberg Air Force Base, CA
Buenaventura Medical Clinic
Systems Administrator and Publications Specialist Ventura, CA
Certifications
Computer Programming (Certificate) – Sawyer College – Ventura, CA
Training
Microsoft Office Specialist Master Instructor Office 2000
Testing for MS Office 2010
Dale Carnegie How to Win Friends and Influence People in Business, and Graduate Assistant
Web Master and Design (12 Units) – University of California – Santa Barbara
LAN Specialist (Certificate) – University of California – Santa Barbara
MS Access and Beginning Programming – University of California – Santa Barbara
Awards
30 Security Forces Squadron, Vandenberg AFB, “For constant support and dedication to the squadron”
